Solicitors Regulation Authority
Important information about using the Thompsons website and regulatory information
The information on this page is required by the Electronic Commerce (EC Directive) Regulations 2002.
Trading name
Thompsons Solicitors is a trading name of Thompsons Solicitors LLP, a Limited Liability Partnership registered in England and Wales (registered number OC356468) which is authorised and regulated by the Solicitors Regulation Authority. Registered office:
Thompsons Solicitors
Congress House
Great Russell Street
London
WC1B 3LW
The word “partner” used in relation to Thompsons Solicitors refers to a member of Thompsons Solicitors LLP. A list of members of the LLP is available for inspection at each office.
Regulation
We are authorised and regulated by:
The Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RND
Telephone: 0870 606 2555
Email: info.services@sra.org.uk
The professional rules governing Thompsons Solicitors can be found on the SRA website.
Thompsons is committed to equality of opportunity and all our services are available equally regardless of sex, race, age, disability, sexual orientation or religious belief, insofar as users are trade union members and their dependents, or are the victims of injury.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Terms of website
Read our Privacy Information.
Read our Terms and Conditions.
While every effort is made to ensure that the information on these pages is accurate and up to date, it should not be treated as a complete and authoritative statement of the law and Thompsons Solicitors cannot be held liable for any inaccuracies and their consequences. The information contained on this site is not a substitute for legal advice and only applies in England and Wales. If you do have a legal problem, you should talk to a lawyer or adviser before making a decision about what to do. If you wish to make comments on the content of this website, these should be emailed in the first instance to sitefeedback@thompsons.law.co.uk.
Claims in Scotland and Northern Ireland
If you are seeking information on an aspect of Scottish Law or a legal problem that occurred in Scotland, please visit the Thompsons Scotland website. If you are seeking information on an aspect of Northern Ireland Law, or a legal problem that occurred in Northern Ireland, please visit the Thompsons NI website.
Please note that these email addresses cannot be used to contact individual solicitors, obtain legal advice or register claims. If you are a trade union member then ask your union rep for information about your union's legal services. Thompsons does not deal with, or provide legal advice in respect of individual cases by email, and does not enter into correspondence by email that relates to individual cases.
If your claim has to be pursued outside the Courts of England and Wales, different costs and rules may apply. Each case will be reviewed on its own merits and appropriate advice will be provided before any costs are incurred.
Insurance
Thompsons Solicitors offices in England and Wales carry professional indemnity insurance with W.R. Berkley Insurance (Europe) Limited of 40 Lime Street, London, EC3M 7AW. The policy number is B080124634P15.
VAT
Thompsons Solicitors LLP is registered for VAT purposes with VAT Registration Number 227 857 923.
Financial Services & Markets Act 2000
The firm is not authorised under the Financial Services & Markets Act 2000. We are however included on the register maintained by the Financial Services Authority so that we can carry on insurance mediation activity which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for redress if something goes wrong, is authorised and regulated by the Solicitors Regulation Authority.
Complaints
If you have any problems with the service we have provided for you (or about the bill) then please let us know. We will try to resolve any problem quickly and operate an internal complaints handling procedure to help us to do this. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman at P.O. Box 6806, Wolverhampton, WV1 9WJ to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving the final written response from us about your complaint.
From 1 April 2023, the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year from when you should reasonably have known there was cause for concern.
Download a copy of our complaints handling procedure.
Data Protection
Although the email addresses on this site cannot be used to contact individual solicitors or to obtain legal advice, any personal details that you may send us via any of these addresses will be treated as confidential by Thompsons and, if they are kept on file, will be covered by the provisions of the Data Protection Act. However, as the security of information sent by email cannot be guaranteed, we recommend that you do not send us any unsolicited information of a confidential or sensitive nature by email.
Slavery and Human Trafficking Statement - Section 54 of the Modern Slavery Act 2015
Thompsons Solicitors operates a zero-tolerance policy towards any and all forms of modern slavery. We believe the trade union and Labour movement provides the best, effective protection of the rights and interests of working people including those trafficked or subject to any form of modern slavery. More information about our relevant policies is contained here.
Staff diversity at Thompsons
Please find the latest breakdown of Thompsons' staff here. You can find our latest Gender Pay Gap report here.
