Handling cases across Wales and the South West from Thompsons’ Cardiff office, Lisa is a chartered legal executive working on the firm’s Personal Injury and Medical Negligence Teams. 

Lisa has eight years experience as a legal professional and runs a high value clinical negligence caseload as well as assisting senior solicitors conduct more complex cases. 

Lisa represents clients needing legal redress for delayed cancer diagnoses, GP negligence, orthopaedic injuries and brain injuries, including hypoxic brain injuries at birth and cerebral palsies. A number of Lisa’s clients have also suffered complications after undergoing mesh implants. 

A skilled and determined investigator, Lisa’s main goal is to secure the highest possible compensation for those who have been injured through negligence. 

Caring and friendly, Lisa is always conscious that those who have suffered clinical negligence are left to pick up the pieces and often face the prospect of needing further therapies and treatment not normally accessible under the health service. 

Seeing a client’s life change for the better because of a claim and achieving justice for those who have suffered injury through no fault of their own are Lisa’s favourite things about working at Thompsons.

Lisa is proud that Thompsons works exclusively for claimants and has an excellent record of fighting on behalf of trade union members.

When not working, Lisa is a volunteer and committee member of the Bridgend branch of the brain injury charity Headway. Lisa is also a keen baker and enjoys baking for charity events as well as travelling to new places and exploring new cultures.

  

Lisa's case experience

  • Ensured a £350,000 settlement for a medical negligence client who had undergone Transobturator Tape (TOT) surgery. ​
  • Secured a settlement of £140,000 for the family of man who died after medical staff failed to diagnose a malignant liver lesion.
  • Secured significant interim payments in an ongoing case for a client who was left with cerebral palsy following a birth injury. 
  • Acted for a number of clients who have had mesh inserted during vaginal surgeries. 

 

Testimonials  

My solicitor Lisa Osborne was so very kind and dedicated in her approach to me and the matters of law - her skills and knowledge were faultless, and I felt in safe hands with her guidance and reassurance - even when I had my own wobbles with it all. I cannot speak highly enough of Thompsons as a legal firm and would highly recommend them and Lisa to anyone contemplating pursuing a claim for a medical injury. Whilst my journey to repair and restore my health is not yet over, I am so grateful for what they have achieved for me and the settlement outcome will truly make a difference for my life going forward.

Lisa's former client

Thank you so much - words are not quite enough right now for how pleased I am that the case has been settled. What a journey we have had! Your time, guidance and skill have just made this whole thing so much more bearable and I am so grateful for the time you have taken to make sure I am both involved and understand all the legal processes. I have enjoyed getting to know you so much as well, and would love to stay in touch. And yes, the settlement - well - it is sinking in sort of…. I think it will take a few days to fully bed in, but I know this means that should I go private for my next phase of repair work, I am OK to do that, and with a bit of wisdom applied I will be able to replace my lost pension income. I am so grateful for that. I do feel validated and seen for a person who has had injury done [to them].

Lisa's former client

I would just like to take this opportunity to say a very big thank you to Lisa Osborne who has helped me and my wife through the hardest times. From the day she took over this case she contacted us on every issue and aspect. She explained everything very thoughtfully, nothing was ever a problem and she made home visits to save me and my wife travelling, even on the weekend so it would be more convenient for us.

Lisa's former client

I am so pleased that you came onboard with our claim. You are very dedicated and professional with a lovely easy to talk to manner. You are a credit to Thompsons!

Lisa's former client

Thank you for not only the amazing result we got to, but the tremendous support you have given me. There have been many times during this process that I could have quite easily lost the plot but you kept me calm and focused. I will never forget what you have done for me and you fought all the way till the end!

Lisa's former client

I cannot thank Lisa Osborne in Cardiff enough for working so hard to get a settlement for me. Although I will have issues with my health for the rest of my life, the financial compensation has gone a long way to make my life a bit easier. Lisa was also friendly and efficient and it was a pleasure to work with her. I consider Lisa as a friend now and I will be giving her regular updates on my growing family!

Lisa's former client